Customizable Patient Outreach Process
Excellence 24/7 Patient Outreach is about improving each experience, one patient at a time. We help you become actively engaged with your patients by facilitating an open channel of communication that begins before your patient's appointment, continues through it, and is available indefinitely afterward. The Excellence 24/7 Patient Outreach process is fully customizable and tailored to meet your organization's specific needs.
- Rectify patient issues as they arise.
- Reinforce positive behavior.
- Identify existing issues that may be negatively impacting the overall organizational performance.
- Provide the administration with a clear understanding of how and when staff members respond to patient-generated concerns or questions.
- Reward team members for outstanding service at a time when they remember the patient and the incident.