Healthcare Staff Survey Responses
After clients work with Excellence 24/7 for six months, we survey department heads and frontline supervisors who use our tools and interact with us on a daily basis, and we continue to solicit their feedback on a semi-annual basis thereafter. Staff responses have been as follows.
What Works Well & What Should We Do Differently, As a Part Of the Patient Outreach Process?
"Parents and guardians seem to love this system! It helps that they can just submit a question and we are personally calling them back to answer questions and help to alleviate some anxiety about the exam, prior to arriving here for the exam."
"The output we receive is truly great. We found that this opens up a clear line of communication between us and families."
"We are having more patients arrive on time and seem to be having fewer no-shows since they are being reminded of with the email."
"I feel that everything works I love the communication with the families and I also enjoy receiving the feedback good or bad."
"The process itself. We seem to seldom have any patients that 'fall through the cracks.' The ability to handle issues and concerns prior to the patient's arrival is a tremendous help for both the patient as well as the staff. The ability to give that added 'we really care about you' is hard to measure. I think we have experienced an added bonus by having the modality-specific issues routed to the individual areas. The staff members who have been chosen to respond to the questions have really taken ownership of that task. They are made to feel much more a part of the whole patient satisfaction experience. When a patient and their family have had a great experience, there is a sense of pride of a job well done that is extremely satisfying."